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Welcome to the new home of Horse and Hound Gallery. Migration in progress. We appreciate your patience!
Welcome to the new home of Horse and Hound Gallery. Migration in progress. We appreciate your patience!

Ordering and Returns

ORDERING
Your order will be processed and ship 1-2 days (week days). We ship from Goshen, KY.
Some items may ship directly from manufacturer. See our shipping page to see the time-frame for delivery.

TIME SENSITIVE If you require your order by a particular date please let us know!
PLEASE make a comment on the basket cart page or email us! 

 GIFT ORDERS If your order is a GIFT and you would like to include a gift message, please use the area provided on the basket cart page.

OUT OF STOCK If an item is on backorder or out of stock you will be contacted via email regarding the estimated time of arrival. You will also be given the option to cancel order.

MISTAKES DO HAPPEN!
Occasionally we do send the product or the product may be defective or broken. Please let us know soon as possible and we will correct the problem. Have your order number when you call or email. 502-214-8583 or orders@horseandhound.com

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Dated products are not returnable.

Sale items - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@horseandhound.com

Returns Shipping Address
To return your product, you should mail your product to: 
Horse and Hound - 11936 West Hwy 42, Goshen Kentucky 40026.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.