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Ordering Information - Returns

Ordering / Returns

If you have a question on the availability of a item, you may also contact us at 1-502-214-8583 9am - 6pm EST Monday-Friday or use our contact form. (allow 24 hours for a response)

If an item is not in stock, we can provide additional information regarding estimated delivery time. If you place your order online and the item is on back order, we will notify you by email or phone.

If your order is time sensitive, it is best to give us a call - we will be glad to help!

Ordering Online
Our secure website is quick, convenient and very user friendly! Please take a moment to bookmark our site for your convenience -- new products are continually added, and we post sale items continually.

Ordering By Phone
If you would prefer to place your order by phone, call 1-502-214-8583. We have limited phone operators and you may need to leave a message. Please leave the best number we can reach you and we will return you call promptly. Or if you have a question regarding a product or order email us at orders@horseandhound.com.

Ordering By Mail
Send your order to:
Horse and Hound Gallery
PO Box 99
Goshen, KY 40026

Local Pickup
If you live in the Louisville Kentucky area and would like to pickup your products, please give us a call at 1-502-214-8583.

Payment Methods
We accept Visa, MasterCard, and American Express cards via our secure server. Please have your credit card number and expiration date ready when ordering by phone. Money orders and personal checks may accompany mailed orders.

*Your credit card will not be charged until all items are in stock and ready to be shipped. Custom orders (mailboxes, personalized gifts) will charged when order is placed.

 

If your product is defected, damaged or the wrong contact us! We will arrange the best way to correct the situation. Call us a 1-502-214-8583 or use our contact form.

 

Damaged or Defected Products

If your product is defected, damaged or the wrong contact us! We will arrange the best way to correct the situation. Call us a 1-502-214-8583 or use our contact form.

 
Our Guarantee to You - Returns and Exchanges

We want your shopping experience with Horse and Hound Gallery to be the best it can be. If you're not completely satisfied with your purchase, please return product within thirty (30) days from delivery for exchange, credit or refund; sixy (60) days return for in-store credit.

• Please include a copy of your original order.

• To be eligible for a return, your item must be unused and in the same condition that you received it.

• Dated products are not returnable. (such as Kentucky Derby products)

 • Sale items - Only regular priced items may be returned, unfortunately sale items cannot be refunded.

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Return to the following address:

Returns Department
Horse and Hound
11936 West US Hwy 42
Goshen, KY 40026